Service available
Monday to Friday, between 08:00 - 18:00, Saturday, between 09:00 - 17:00 and Sunday, between 10:00 - 14:00
Moldcell: +373 79 93 01 91 Fix: +373 22 93 01 91at the addresses listed in Contacts
ContactsThe maximum period within which the insurer is required to settle the claim and pay the insurance compensation is no more than 3 months from the date the insured event is reported.
However, insurance companies often fail to comply with, or even disregard, the legal provisions that are binding on them. If the insurer has not inspected the damaged property and has not drawn up a damage assessment report within 5 days, the injured party is entitled to use the services of independent experts or specialized units to assess the damage, without presenting the damaged property to the insurer, by notifying the insurer via registered letter.
The importance of RCA insurance also becomes apparent when the insured is involved in a road accident that results in bodily injury through their fault. The injured party, as well as the heirs of deceased persons, receive compensation from the insurance company of the person who caused the accident.
Once the person at fault for the accident has been established, and provided they hold a valid RCA insurance policy, compensation for bodily injury or death is paid by the insurer based on a claim submitted by the victims of the accident or their relatives.
If the accident victims were hospitalized for recovery, they must collect all documents (receipts, invoices, etc.) confirming the expenses incurred during the rehabilitation process. Otherwise, the insurer may refuse to pay this compensation.
It should be noted that other types of situations may also arise following accidents, such as the at-fault driver leaving the scene of the accident, the absence of insurance, etc.
For the various situations that may arise, national legislation, like that of other countries, provides for protection funds for motor third-party liability policyholders. According to the regulatory acts, these consist of:
If the person responsible for the accident has not been identified, or in other similar situations, the victim is entitled to receive compensation from the National Bureau of Vehicle Insurers (BNAA), based on the same documents.
The Road Victims Protection Fund (FPVS) is intended for the payment of compensation for damage to or destruction of property, and for bodily injury or death, if the vehicle or the person responsible for the accident remains unidentified, or if the owner of the vehicle responsible for the accident did not comply with the compulsory motor third-party liability insurance obligation, or if the vehicle was obtained unlawfully.
Each company contributes 2% of the funds collected from RCA sales to this fund. Anyone can submit their file to BNAA, on one condition: the person who damaged their vehicle or caused their bodily injury did not have RCA insurance, or fled the scene and remains unidentified. Once the documents are accepted, the person receives financial assistance within 90 days at the latest.
If the vehicle was damaged, the file must include the results of an assessment by an independent expert, who determines the cost of repairing the car.
In the event of the victim's death, the FPVS covers all funeral expenses incurred by the family. National legislation does not provide for financial assistance to the relatives of the deceased, as is the case in most countries. The same Road Victims Protection Fund also pays lifelong financial assistance to persons who have lost their capacity to work as a result of road accidents. The amount is calculated based on the salary the person was earning at the time the tragedy occurred.
It is not only the direct victims of accidents who are compensated. If the person has minor children, they receive benefits until they reach the age of majority, since they have lost their provider. The assistance amount cannot be lower than the minimum consumer basket approved by the authorities at the date the accident occurred.
The friendly accident report is a simplified, voluntary procedure for documenting a vehicle accident, whereby the drivers complete and sign the "Friendly Accident Report" form. By mutual agreement, the parties fill in the friendly accident report form (following the instructions on the back of the form), and within 48 hours notify the at-fault driver's insurer in order to open the claim file and request compensation. It is recommended that both parties attend the insurance company's office.